Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a quote, submit a contact form, request an assessment, upload property photos, or otherwise communicate with Western CML.
Depending on your interaction with our website, the information we collect may include:
● Your name● Phone number● Email address● Property or service address● Mailing address● Information about your property or building● Type of property or building● Information about your cleaning or maintenance requirements● Preferred service date and time● Information included in your inquiry or message● Information provided when requesting a quote or assessment● Photos or other files you voluntarily upload● Appointment or scheduling information● Payment or billing information where applicable● Other information you voluntarily provide
Our online quote form specifically requests information such as your name, phone number, email address, full address, preferred assessment date, service requirements, building type, preferred time, and optional property photos.
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of your visit, and information about how you interact with the website.

We may use cookies, tags, scripts, analytics tools, and similar technologies to operate, maintain, secure, and improve our website and understand how visitors use it.

You can adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect the functionality or performance of portions of the website.

How We Use Personal Information

Western CML may collect and use personal information for purposes including:
● Responding to inquiries and requests● Providing information about our cleaning and maintenance services● Preparing quotes and estimates● Assessing property and service requirements● Scheduling assessments, consultations, or services● Communicating with customers and prospective customers● Coordinating residential, commercial, and high-rise services● Processing payments where applicable● Maintaining customer and business records● Reviewing photos or information submitted with a quote request● Operating and improving our website● Understanding website traffic and visitor behaviour● Improving our services and customer experience● Preventing fraud, misuse, or unauthorized access● Protecting the security and integrity of our website and systems● Complying with applicable laws and legal obligations● Fulfilling other purposes for which the information was provided or for which consent has been obtained

Consent

By providing personal information through our website, you consent to its collection, use, and disclosure for the purposes identified when the information is provided or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before using or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or other reasonable limitations. Withdrawing consent may affect our ability to respond to an inquiry, prepare a quote, schedule an assessment, or provide requested services.

Disclosure of Personal Information

Western CML does not sell or rent personal information to third parties.
We may disclose personal information when reasonably necessary to operate our website, provide services, or conduct our business. This may include disclosure to:
● Employees and contractors who require the information to perform their duties● Website hosting, technology, communications, analytics, payment processing, and other service providers● Contractors or other service providers involved in delivering requested services● Professional advisors where reasonably necessary● Law enforcement, regulatory bodies, courts, or other authorities where required or permitted by law● Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law
We take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

Website Analytics and Third-Party Services

Our website may use third-party services and technologies to support website functionality, understand website traffic, communicate with visitors, process submissions, or improve our online presence.

Our website may also contain links to third-party websites or services. Once you leave the Western CML website and access an external website, that website's privacy policy and terms may apply.

Western CML is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the applicable privacy policy of any external website before providing personal information.

Online Forms, Quote Requests, and Uploaded Photos

If you submit an inquiry, request a quote, schedule an assessment, or upload property photos through our website, the information you provide may be used to evaluate your request, understand the property or project, prepare an estimate, schedule services, and communicate with you.

Photos submitted through the website may contain images of buildings, properties, vehicles, or other information visible within the photographed area. Please only upload photos that are reasonably necessary for your inquiry or quote request and avoid including unnecessary personal or sensitive information.

We may retain information submitted through online forms and uploaded files for reasonable business, communication, record-keeping, service, and legal purposes.

Protection of Personal Information

Western CML takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, respond to inquiries, prepare quotes, provide services, maintain appropriate business records, resolve disputes, and satisfy applicable legal or business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it in accordance with our applicable policies and legal obligations.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information Western CML holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the information below. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact us.
Western CML Cleaners Ltd.227 7th AvenueRegina, SK S4N 5H5Phone: 306-584-1347Email: moc.lmcnretsew%40ofni
We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable privacy legislation.

Changes to This Privacy Policy

Western CML Cleaners Ltd. may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or Western CML's website privacy practices, please contact:
Western CML Cleaners Ltd.227 7th AvenueRegina, SK S4N 5H5306-584-1347moc.lmcnretsew%40ofni